The goal of this ethnographic research was to gather, define, and prioritize the requirements for a new experience design for long-distance communication.

User observation requirement gathering and interview methods were applied to a group of international students in their natural context of connecting with their families to get some insights about the current needs.

• Designed of the coding sheet for user observation task
• Contributed to the design of interview questions
• Conducted ethnographic research and interview

• User Experience Research
• User Observation
• Ethnographic Research
• Coding Sheet Design
• Interview
• User Experience Design Proposal